Return policy

Cooling-off period

We try our best to make you totally satisfied with your purchase, and we also understand that in certain circumstances you may need to return your item. You can return it for a refund, replacement or credit within 14 working days after delivery. It is so-called cooling-off period. You may be requested to return the item in its original, undamaged packaging before we process your request, unless the goods are faulty or defective. Please note that we are only responsible for the postage costs for return of faulty or defective goods

 What to do in the following situations:

--You receive wrong or incomplete items.

Always check your items when you receive them if they are complete or correct. It is possible that the items are wrong or broken. If this happens, please contact us. we will fix this problem for you as quickly as possible

--You receive a defective item.

If you receive a defective item, please contact us to request a replacement

IMPORTANT:We need to be able to identify an item with your order. We can only do this if you follow our returns process. Please do not send us items back that do not follow this process as they cannot be identified properly and will not be replaced or refunded. So before returning your item, please contact us at to obtain a Goods RET-number so that we are able to process your return. 

 Authorized product returns must be sent to:


Nijverheidsweg-Noord 123-127, 3812 PL


The Netherlands

If you have a query about returning your order, please contact our customer services team either by email or telephone:

We're open Monday – Friday, 9:00am - 5:30pm


Copyright © Mazentop. All rights reserved.